Privacy Policy
Last updated October 15, 2026
Discretion is what we sell, so we keep this short and keep our word. This policy covers the Hollow website and the work we do for clients.
What we collect
When you send an enquiry, we receive what you type into the form: your name, your email address, what you need written, the plan you picked and your message.
If you become a client, we also hold what you share so we can write for you: call notes and recordings, drafts, documents and messages. We hold billing details only as far as invoicing needs them.
We don't run analytics, ad trackers or tracking cookies on this site.
How we use it
To reply to you, set up a call, write and deliver your work, and send invoices. That's all.
We never sell or rent your information, never use it for advertising, and never mention you or your work to anyone. Your writing doesn't appear in our portfolio, case studies or pitches.
Who else touches it
A few services help us run Hollow and process data on our behalf:
- Vercel hosts this website.
- FormSubmit passes what you send through the enquiry form on to our inbox.
- Google Fonts serves the typefaces on this site, so your browser connects to Google when the page loads.
- Our email provider carries the messages we exchange with you.
Only the writers on your account see your drafts, notes or recordings. We share information with authorities only if the law requires it.
Your browser
The site saves one small note in your browser's session storage so the opening animation plays once per visit. It contains nothing about you and is cleared when you close the tab.
How long we keep it
Enquiries that don't turn into work are deleted within 12 months. Client material is kept while we work together and for as long as your agreement says after that. Ask us and we'll delete it sooner, unless we have to keep something (invoices, for example) for tax or legal reasons.
Your choices
You can ask to see, correct or delete what we hold about you, or ask us to stop using it, at any time. Email hello@usehollow.xyz and we'll respond within 30 days.
Security
We keep client material in access-controlled accounts with two-factor sign-in, and only the people working on your account can open it. No system is perfect, but we treat your words the way we'd want ours treated.
Children
Hollow isn't for anyone under 18, and we don't knowingly collect information from children.
Changes
If this policy changes, we'll update it here and change the date at the top. Clients will hear about significant changes by email.
Contact
Questions about privacy: hello@usehollow.xyz.